In-store purchases provide an opportunity for you to examine the watch and discuss details with our representatives. As such, we do not offer refunds for in-store purchases. However, if you are not fully satisfied, we will offer an exchange or store credit for the same value.

Conditions for In-Store Returns/Exchanges:

• – The watch must remain unworn, unaltered, and in its original condition.
• – All original tags must be attached, and the item must be accompanied by all packaging, papers, and accessories.

Pre-Owned Watches:

We understand that purchasing a pre-owned luxury watch is a significant decision. If you are not fully satisfied, we offer a 72-hour no-questions-asked full refund policy, subject to the following conditions:

• – The watch must be returned in its original condition, unworn and undamaged.
• – All original tags, packaging, accessories, and papers must be included.
• – The return must be postmarked within 72 hours of receipt.

Note: You will be responsible for return shipping costs, and we recommend insuring the return shipment. Tiger River Watches is not responsible for damage or loss during transit until the item is back in our possession.

Unworn Watches:

For unworn watches, which are defined as watches still having all protective stickers and seals intact, we do not offer refunds. However, you may exchange the item or receive in-store credit, provided the item remains in the same unworn condition, with all accessories, papers, and packaging.

Selling Your Watch to Us:

If an agreement on the purchase price cannot be reached, we will return your watch with all shipping and insurance costs covered.

Note: This policy does not apply if the customer accepts an offer and later requests a higher purchase price. In such cases, the customer is responsible for all shipping and insurance costs. We recommend insuring your watch during transit, as Tiger River Watches is not responsible for any damages during shipping.