1）Warranty Coverage

Tiger River Watches & Jewelry offers a comprehensive 12-month warranty on all pre-owned luxury watches purchased through our website or showroom. This warranty covers all mechanical components and movements of the watch, ensuring it remains in proper working order.

What is Covered:

• Mechanical and movement defects under normal use.
• Manufacturing defects not related to wear and tear.
• Water resistance issues (only if the watch is listed as water-resistant by the manufacturer and has not been opened or repaired by an unauthorized service center).

What is Not Covered:

• Normal wear and tear (e.g., scratches, dents, discoloration).
• Damage caused by misuse, accidents, or negligence.
• Modifications or repairs performed by unauthorized service providers.
• Damage caused by exposure to water for watches not explicitly labeled as water-resistant.

2) Warranty Terms

• Validity: The warranty is valid for 12 months from the date of purchase and is only applicable to the original purchaser of the watch. Proof of purchase must be provided for any warranty service.
• Exclusivity: This warranty is exclusive to Tiger River Watches & Jewelry and does not extend to the original manufacturer’s warranty.
• Transferability: The warranty is non-transferable and applies only to the original buyer.

3) Claim Process

To make a warranty claim, please follow these steps:

• Contact Us: Reach out to our customer service team via email at sales@tigerriverwatches.com or call us at (626) 640-8088. Provide details of the issue along with your proof of purchase.
• Assessment: Our team will assess the issue and provide instructions on sending your watch to our service center.
• Shipping: Securely package your watch and ship it to the address provided by our team. We will provide a shipping labelthat includes tracking and full covered insurance. You will be responded for the shipping fee.
• Inspection and Repair: Upon receipt, our certified watchmakers will inspect your watch and determine if the issue is covered under our warranty policy. If covered, we will repair or replace any defective components at no additional cost to you.
• Return Shipping: Once repairs are completed, we will return the watch to you.You will be responded for the shipping fee. If the issue is not covered under warranty, you will be notified of any costs associated with the repair.

4) Exclusions and Limitations

The warranty does not cover:

• Damage resulting from unauthorized repairs or modifications.
• Water damage for watches not explicitly rated as water-resistant.
• Batteries, straps, and bracelets.
• Any consequential or incidental damages arising from the use or inability to use the product.

5) Additional Services

• Tiger River Watches & Jewelry also offers additional services outside of the warranty coverage:
• Battery Replacement: Available for all watch models. Contact us for pricing.
• Maintenance and Servicing: Regular maintenance is recommended to keep your watch in optimal condition. We provide comprehensive servicing for all luxury watches.
• Extended Warranty: Option to purchase an extended warranty beyond the initial 12 months. Contact us for more details.

6) Disclaimer

Tiger River Watches & Jewelry’s warranty policy does not guarantee or imply that the watch will maintain its original aesthetic or market value. Our warranty is strictly for ensuring functional and mechanical reliability.

For more information or any questions regarding our warranty policy, please do not hesitate to contact us. Your satisfaction is our priority, and we strive to ensure a seamless experience with every purchase.