Frequently Asked Questions
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Buying A Watch
Questions about buying a watch
How Do I Buy A Watch?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I See A Watch In Person Before Buying?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
How Quickly Do You Ship Once I Purchase A Watch Online?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
How Quickly Do You Ship Once I Purchase A Watch Online?
Answer
Selling Your Watch
Questions about selling watches
How Do I Sell A Watch?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
What Brands Do You Buy?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Does Tiger River Watches Accept Trades?
Yes, we accept trades on a case-by-case basis. Normally, we will use your watch as credit toward any of our watches we have on our site.
Preliminary trade-in values can be conveyed via phone and/or email contact, however all timepieces must be inspected, authenticated, and appraised by Tiger River Watches team in person before a firm trade-in credit can be specified.
How Will I Be Paid For My Watch
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When Will I Get Paid For My Watch?
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How Is My Watch’s Value Determined?
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Will My Watch Be Safe When Shipped?
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Can I Bring My Watch in-person instead of shipping it?
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When Will I Receive my Offer?
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About Our Watches
Questions about selling watches
Are The Product Images Of The Actual Watch?
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Do Your Watches Come With The Original Box And Papers?
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How Do I Know You Haven’t Tampered With My Watch?
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How Do I Know If Your Watches Are Authentic?
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Will The Strap Or Bracelet Fit My Wrist?
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Payment Options
Questions about selling watches
What Types of Payments Do You Accept?
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How Do I Know If My Payment Was Successful?
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Is My Purchase Secure?
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Returns
Questions about selling watches
What Is Your Return Policy?
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When Will My Refund Be Issued?
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What If I’m Not Happy With My Offer After I Ship My Item(s).
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Contact Us
If you have any questions, please don’t hesitate to reach out. We will get back to you as soon as possible during our office hours.
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