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Frequently Asked Questions
Can’t find your question?
How does the selling process work?
Whether this is your first time selling watches online or not, we will guide you through the entire process. Simply send us your request and we will get back to you with a free quote.
Which watch brands do you buy?
We purchase a wide range of luxury watches including Rolex, Audemars Piguet, Richard Miller, Patek Philippe, Cartier, Omega and Panerai. If you have another luxury watch brand, please feel free to contact us and we will be happy to review it for you.
Can I trade in my watch instead of selling it?
Of course. If you're looking to upgrade your watch, a trade-in is a great option. We'll appraise the value of your watch and apply that value toward the purchase of your next watch, making it a quick and affordable way to trade in your watch for a new one.
Where is the best place to sell my watch?
The best way to sell your watch is with a trusted expert. We welcome you to visit our store in Arcadia, California. For your convenience, we also accept online watch submissions, so you can sell your watch with confidence anytime, anywhere.
Do I need the original box and papers to sell my watch?
No, you do not need the original box and certificate to sell your watch. However, having them can increase the value of your watch and make it more attractive to buyers. Whether you have them or not, we are happy to assess your watch for you.
How do I know I'm getting a fair price?
Our offer is based on current market trends, the condition of your watch and recent sales data for similar models. Our team has many years of industry experience, ensuring you receive a trustworthy, competitive and transparent quote.
Is shipping my watch to you safe?
Yes, absolutely. We offer a FedEx Priority Overnight shipping label that is fully insured to ensure your watch is well protected every step of the way during transit.
What happens after you receive my watch?
We will notify you as soon as we receive your watch. Our team will verify its authenticity and condition. If everything is OK, you will receive your payment, and if you choose to trade in your old watch, you will receive your new watch.
How long does it take to get paid?
Payment times depend on the payment method you choose. If you choose to pay by cash, you will receive your payment immediately after verification. For bank transfers or other payment methods, processing times may vary slightly, but we strive to complete all payments quickly and efficiently.
Can I bring my watch in person?
Yes, you can bring your watch in person. We understand that many sellers prefer to work with locals. We welcome appointments at our Arcadia, CA store for a private, secure evaluation.
